eBay's user feedback system is one of the site's most important components. Without the conscientious comments recorded by both buyers and sellers, there would be no way for anyone to build up a trustworthy reputation in the nearly anonymous realm of cyberspace. And without a good measure of trust among users, ebay would be a difficult, if not impossible, environment in which to safely conduct Business.
By learning how ebay's feedback system works you can use it to your advantage. Understanding the numbers and feedback comments will go a long way toward making the online trading venue a safer place for you and your pocketbook.
1. How Feedback Works
The ebay feedback system operates in a straightforward manner. Every time you complete a transaction as either a buyer or a seller, you leave feedback for the other party. This feedback is made up of a score of +1, 0, or -1, as well as a one-line comment that sums up how smoothly -- or how poorly --- the process was completed.
A +1 means that you were happy with the way the transaction ended. A 0 score is neutral, meaning you weren't particularly pleased with the efforts of the other person, but you didn't feel taken, either. A -1 indicates that you were unhappy with the transaction as a whole. In addition to the numbered score, you can submit a short comment that explains the reason for your score.
As you browse the scores and comments on ebay, you'll see the vast majority of member scores are positive, and most have form-letter comments that indicate an effortless transaction. Neutral scores are relatively rare. Negative comments are more common than neutral ones.
ebay users often don't realize the importance of the feedback system in terms of establishing a good reputation. Not only do users benefit from garnering a lopsided positive-feedback-to-negative-feedback ratio, but they reap rewards by advancing upward through the various star symbols used to designate successful users.
2. You are a Star
The star symbols displayed next to a username show, at a glance, how many transactions the user has completed with positive feedback. With fewer than 10 feedbacks, users remain starless. With 10 to 49 positive scores, users will receive a yellow star.
There are many other star symbols, but as an example, after an eBay user snags anywhere from 500 to 999 positive scores, will get a purple star. Once a user moves into the stratosphere of eBay, she'll receive a shooting star that indicates she's gathered more than 10,000 positive scores. ebay sellers who reach this level of activity indicate that when they achieve a new star status, their number of sales increases, often dramatically, especially when it's paired with an excellent feedback rating.
3. Feedback is Forever
One of the reasons feedback is so important, and so potent, is that once you've left a comment, you can't go back and edit it later. That means your comments, both positive and negative, say online for all eyes to see, for as long as that member is active on ebay.
eBay does reserve the right to remove inappropriate comments, such as those that use racist or overtly sexual wording, or those that include hyperlinks. however, ebay does not typically delete most other comments, even those that seem unfair or unjust.
When both the buyer and seller agree to retract feedback, there is a procedure called Mutual Feedback Withdrawal, but this option's effect is limited. If two parties initially
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