Concept of Service
The current work deals with marketing offer of e-commerce service. It highlights the essential steps of marketing of a brand-new firm offering services of website construction, design, programming, development, and promotion. The service should be provided exclusively online via the site of the company. Online Business operations include ordering, agreement on requirements, elaboration of design, and providing constant customer support.
The service implementation process should include the following stages:
- Defining goals of the site. This may include either physical meeting or discussion of the product in question via Internet.
- Developing the website structure. This stage is aimed at flashing out technical aspects of the site. It should include definition of necessary technology, type and specifications of site navigation.
- website design and built. Developing layout and graphics of the site. This may include elaborating the company's genuine creative approach in developing the graphic looks of the order, or complying with the requirements presented by the customer as to general look of the project.
- website programming and built. This stage depends on details of each specific project and definite requirements posed as to the quality and level of the site. Also, this process varies according to the kind of customer and destination of the site contemplated. All features of the site are subject to examination and test by both company's specialist and customer.
- Technical release of the site. Once technical aspects of the project finished, the customer should be provided with free consultation along with further site marketing and promotion services, techniques, and practical advice.
- Ongoing site maintenance. This is the stage when the job of creating the customer's site is finished. But the company guarantees keeping all its sites current in terms of graphics, technology, navigation and usability. After release of the site, the company continues working with the customer as to establishing a schedule for the website regular review and maintenance to meet clients' requests, accommodate users' feedbacks, incorporating new system updates and new technologies.
It is a fact that the idea of the internet-commerce of this type is not brand-new, and for a new company to enter the market and receive profit out of its business, it is necessary to invent some novel elements in the service offered. The innovative elements that this project contains compared to large variety of competitors functioning on IT e-commerce market are based on combination of cost leadership and differentiation generic strategies (according to M. Porter, [1]). Therefore, the project is launched in B2C format, though there can be differentiation of customers and hence differentiation of the level and variety of services offered to each individual customer, and the project is for-profit, small Business case.
This new business is intended to compete with both large business providers of site development services and small Business representatives dealing with this issue.
Another unique feature of the project is wide variety of services included in one Business offer. This includes: web-design, redesign of existing site, possibility of working with many programming languages, site management, allocation in search engines, animation, free hosting offer, email registration, web mail and POP3 access, ftp access, tools for web statistics,
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