$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, y...Full Article
What happened to the old saying, the customer is always right? Ill bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare expe...Full Article
Its The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you...Full Article
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me,...Full Article
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesnt really convey much in terms of what all CRM does for a business. This CRM...Full Article
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990s with the promise of forever changing the way businesses small and large interacte...Full Article
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passion...Full Article
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and...Full Article
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone elses? I...Full Article
Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV-time. Its no wonder more users are turning to ...Full Article
"Marketing as a spiritual practice." It sounds contradictory - how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isnt ...Full Article
Different people call their Customers by different names. If they dont have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words...Full Article
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many companys forget the 3 Rs of good customer service- Respect your Customer, Take Responsibility for Yo...Full Article
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and ...Full Article
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person.What you should specifically do will obvious...Full Article
1. Stay in contact with customers on a regular basis. Justas it is bad news to send out too many emails to customers,it is just as bad to not stay in contact with them.Customers dont want to feel aban...Full Article
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us dont listen very well. Were not trained to listen and we dont even reali...Full Article
1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude o...Full Article
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But u...Full Article
With all of the calendars and PDAs and lists I make I recently did a really dumb thing. I forgot my best friends birthday and her anniversary. Both special days are back to back and I forgot both of t...Full Article
