A 5 percent increase in customer retention increases profits by 25 to 95 percent.The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .This is t...Full Article
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.Boy, was I mistaken....As it turns out, I seldom use my scanner for slides...Full Article
What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you a...Full Article
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet the...Full Article
Are your companys call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do client...Full Article
Would you like to have customers that stay with you anddont buy from your competitors?Customers that say nice things about your business to otherpeople; pay you on time and accept the fact that you mi...Full Article
A client recently said to me: "Most days things seem to run smoothly; but whenever we have a customer complaint, we seem to collapse. Where are we going wrong?"How you handle and solve custo...Full Article
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.Accountability and a basic fundam...Full Article
If youre like me, youve had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.Perhaps the product or service did not ...Full Article
If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your bus...Full Article
If youre a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off ...Full Article
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you its true and then suddenly you have a blinding revelation - weve all been duped! You know like m...Full Article
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do busine...Full Article
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know ex...Full Article
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has rec...Full Article
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are dis...Full Article
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest...Full Article
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that this was to be expected in large organizations. Well, that clears everything u...Full Article
First of all lets look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experi...Full Article
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one ...Full Article
