I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and c...Full Article
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. Its really not difficult to learn the art of good service, and if you g...Full Article
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although Ive been less than pleased with the customer service so far.T...Full Article
Customer service is the most vital asset for Businesseither it is online or offline. Its the critical factorwhich determines if your business has a future or not.There are two vital components to ever...Full Article
Is your restaurant, bar or hotel clean? I mean really clean. I dont meando you stick to all the rules and regulations?. I mean, do you andyour staff really care about cleanliness and hygiene?Just comp...Full Article
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any self respecting businessman (even a small one at that) ...Full Article
When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten i...Full Article
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we dont have the luxury of talking with our customers face to face. Its especial...Full Article
Its possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ....There are two ways you can go about this:1. You can stand up f...Full Article
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than...Full Article
A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had be...Full Article
"Thanking your customers" - Why you should do it and how...Your customers make up 100% of your sales and 100% of your profits. Yet we spend a lot of money and time beating the bushes for new...Full Article
Every time my firm conducts communication skills training, we know someone is going to object."That doesnt work. Everybodys heard of active listening. You cant use that stuff anymore."And w...Full Article
Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. Its a good hook to...Full Article
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Heres why...Marketing research shows that only 1 out 50 unhappy customers take...Full Article
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand...Full Article
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Sta...Full Article
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an ...Full Article
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought Id share my response to what I read ...Full Article
One of the basics of acting taught to me in grade school was the important principle of staying in character. Staying in character means holding the image and personality of the character you are assi...Full Article
