2-9-1 Complaint and Claim (1)
2-9-1 投诉与索赔 （一）
Mr. Lewis: Mr. Chen, we've received your notice of claim. That's why I came to Beijing to discuss the matter with you in person.
Mr. Chen: Well, I know the making of complaints is an unpleasant business in the practice of foreign trade. But the present case is too serious to be overlooked, so that we feel we must file a claim on you.
Mr. Lewis: Let's first examine the details. You complained that 150 sets of medical instruments were terribly rusty. Is it really that serious?
Mr. Chen: Yes. Upon its arrival at our port, they were immediately examined. We're very surprised to find that 150 sets of medical instruments were terribly rusty.
Mr. Lewis: We were also surprised. I'd like to tell you that every instrument was subject to strict inspection before shipment. And before I left, I checked up on the condition of the shipment, and found nothing in our record indicating any rusty instrument.
Mr. Chen: Then how could it happen that 150 sets of medical instruments got rusty.
Mr. Lewis: The rust may be caused by many factors. I believe that rust could occur in transit. You know, the goods were bought on FOB basis. And it was you who booked the shipping space and had the goods insured. Therefore we regret very much we can't entertain your claim. In my opinion, your claim should be referred to the insurance company for compensation.
Mr. Chen: Frankly to say, we've got in touch with the underwriters, but they have refused to take any liabilities. They attributed the rust to the effects of dampness during the long sea voyage.
Mr. Lewis: That is a matter over which we could exercise no control. I'm afraid I have to insist that you approach the insurance company for settlement unless you have neglected covering this risk in your policy.
Mr. Chen: To my regret, we failed to cover the risk of rust. This is an unfortunate oversight. It seems we'll have to waive the claim.
Mr. Lewis: While I appreciate your correct attitude in this case, I feel sorry for you. Anyway, I hope everything will be smooth in our future business.
Mr. Chen: I hope so.
1. But the present case is too serious to be overlooked, so that we feel we must file a claim on you.
As the trouble thereout is so serious, we have to lodge a claim against you.
We lodge a claim for this shipment because it is not up to your own standard.
We are lodging a claim with you for the short weight.
You should be responsible for the losses resulting from the delayed shipment.
2. Let's first examine the details.
We'll make a thorough investigation to find out where the responsibility lies.
I'm sorry to hear that. Complaints of this sort are very rare indeed.
3. We're very surprised to find that 150 sets of medical instruments were terribly rusty.
Our customers are complaining of the quality of our products.
Much to our regret, we found that about 20% of the cases were leaking.
The goods we've received do not tally with the sample which we ordered.
I'm not at all satisfied with the quality of these goods.
4. Therefore we regret very much we can't entertain your claim.
Therefore we regret very much we are not in a position to process your claim.
Therefore we regret very much your claim can't be admitted.
Therefore we regret very much our inability to accommodate your claim.
I'm afraid we can't compensate the damage. The fault lies in your use of the product.
We do not accept any claim for compensation for lost incurred in transit, because you bought the goods FOB Shanghai and on shipping quality, not on landed quality.
Such color deviation existing between the products and the sample is normal and permissible; therefore the compensation claimed is impracticable.
5. Frankly to say, we've got in touch with the underwriters, but they have refused to take any liability.
To be plain with you, we've contacted the underwriters, but they have refused to undertake any responsibilities.
To tell the truth, we've contacted the underwriters, but they have refused to shoulder the responsibilities.
6. They attributed the rust to the effects of dampness during the long sea voyage.
They thought the rust was due to the effects of dampness during the long sea voyage.
They thought the rust was caused by the effects of dampness during the long sea voyage.
She attributes her success to hard work and a bit of luck.
7. That is a matter over which we could exercise no control.
That is a matter beyond our control.