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科学美国人:谷歌Duplex 会打电话的AI助手

kira86 于2018-05-25发布 l 已有人浏览
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谷歌AI语音助手Duplex,会模仿人类的交谈方式,可以处理日常客服工作。
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谷歌AI Duplex.jpg
(Booking haircut audio)

预约剪头发的录音

The person making the haircut appointment for her boss? She's not a person.

(录音中)这位为老板预约理发的女士并不是真人。

There's a trend rapidly developing in AI—have it do the things we don't want to do. Self-driving cars get a lot of attention in this arena. But Google recently demonstrated AI for more mundane tasks. Their system is called Google Duplex—it's a voice assistant designed to mimic the ways humans speak to one another.

人工智能正在朝着一种趋势发展,就是去做一些人类不想去做的事。无人驾驶的智能汽车在这个领域得到了广泛的关注。但是谷歌最近又演示了人工智能的一些日常任务。他们推出了一种称为谷歌duplex系统的语音助手,旨在模仿人类彼此间的交谈的方式。

(More haircut-appointment audio)

预约剪头发的录音

Amazon, Apple and other tech companies also make voice assistants, of course. What's new with Duplex is that it can carry on a conversation seemingly as a human being—that is, somewhat awkwardly. And that's the point of course—Google doesn't want Duplex to sound like a machine. In the hair salon example, the woman who answers the phone throws Duplex a curveball:

当然,亚马逊、苹果和其他科技公司都开发了语音助理。但不同的是,谷歌 Duplex可以像人一样进行对话,当然,说话还有点笨拙。当然这很重要,谷歌不希望Duplex语音听起来像机器在说话。在美发沙龙的例子中,接听电话的女士绕起了弯子。

(More haircut appointment audio)

预约剪头发的录音

There is a point in the exchange where Duplex shows its true colors, though. Listen carefully and you'll hear a distinct difference between the AI's pronunciation of "10 A.M." and "12 P.M."

不过在电话交谈过程中某一片刻,Duplex展现了自己的特点。仔细听,你会听到人工智能发音在说“上午10点”和“下午12点”时有明显的差别。

(Clip is played)

剪辑音频播放

For just an instant, Duplex's mismatched tones remind you of being on hold with your bank.

谷歌Duplex不协调的声调让你保持通话,同时也花掉你的电话费。

("Your wait time is...10 minutes")

你的通话时长为10分钟。

A second Duplex clip is a bit more impressive, because the person answering the phone doesn't seem to be fully paying attention. Duplex tells the woman three times that he wants to come by on Wednesday.

第二段Duplex音频节选让人印象深刻一些,因为接电话的人似乎在走神。谷歌Duplex系统三度告诉那位女士,他想在周三过来。

(Restaurant-reservation audio)

餐馆预约录音

Duplex has a ways to go before it'll be ready to handle open-ended conversations on random topics. But one day you may be freed from all kinds of unpleasant vocal interactions. Leaving more time for unpleasant social media interactions.

谷歌Duplex系统在处理随机话题的开放式对话之前,还有很长的路要走。但终有一天,你可能可以从各种不愉快的语音交流中解脱出来,从而省出更多时间去进行“不愉快的”社交媒体互动。

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