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Here are four examples of each of four basic personality types using this information when talking with vari


Here are four examples of each of four basic personality types using this information when talking with various interviewers:


Gina, an aspiring accountant, wanted to emphasize her organizational abilities, dedication, and timeliness. She answered, "Last summer I worked as an intern for XYZ Accounting. I was known for being thorough and accurate in my work. We were in a big rush to make a deadline and I noticed that one page was missing from the master I was copying. I let my boss know. We found it, and were able to get the pages in order and the report printed in time for his meeting. I'm sure that my attention to detail and to high-quality work will be an advantage for your company."


Brian was interviewing for a customer service position, and emphasized his versatility, fast response time, and energetic problem-solving abilities. He answered in this manner. "I've spent 10 years in customer service. People want solutions, and they want them quickly. I'm known as a guy who gets things done. One of our dealers had a customer interested in a luxury used sports car that needed a particular part. He'd had no luck through his usual channels and asked me for help. I made a few calls and the part was on its way to him from across the country in two hours. The sale went through. I'm really energized by solving problems for people."


Interviewing for a Manager of Employee Relations position in a large company, Inez emphasized her ability to work in teams and to coach others to success. Her answer: "This department requires knowledge of legal liability and requirements for businesses. Both employees and managers are uncomfortable with employee relations issues. Education of all parties given with a large dose of tact is necessary to keep problems to a minimum. In my last position we were able to forestall a potential lawsuit. One thing I particularly pride myself on was being able to solve issues of employee/supervisor mismatch. Helping them understand their roles, responsibilities, differences in strengths and weaknesses solved many problems. At times it was necessary to reassign the employee to a different manager so they could continue to be of value to the company. I'd like to bring my knowledge to serve this company."


Tony was applying for the Manager of Information Systems. He emphasized his ability to analyze systems and strategic issues and to create innovative and pragmatic solutions. He answered, "In general, people who are attracted to IT are self-educating problem solvers. But the rate of change and pressure on the staff can be so high that people get burned out. One of the innovations that I used at my last company was giving spot awards to individuals who volunteered to show new techniques to colleagues. Many people in IT concentrate on their own projects and don't pass information along and the spot awards have encouraged a more communicative environment. I'm now looking for a new challenge in a larger sized company and believe I would be a good fit for your needs."

In each case, the person answering the question gave a true picture of how he or she solved problems and brought value in their last situation. None portrayed themselves in a phony style. Each of them received a job offer.


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